USA 5G Proxies Refund Policy

Version dated November 8, 2026, forming part of the Terms of Service. Everything below reduces to one idea: a plan buys time on a line, and time you did not get to use is handed back, normally as credit that lands on your balance the same day and spends on anything in the dashboard. A fault on our side is normally handed back without anyone asking. For the rest, one message from the account email to [email protected], or one message to the Telegram bot, is the whole procedure.

How much comes back

Divide what the plan cost by how long it ran for: that is the value of one day, or of one hour on an hourly purchase. Multiply by the full days still ahead when you stop the plan and that is the credit. Stop a month with twelve days to go and twelve thirtieths of the month's price return. A day plan stopped at lunchtime returns nothing, since its unit is the whole day, except inside the first-day window below. Hourly purchases are not reversed once they begin; they exist to be a test and last four hours at most. 5G+ removed early returns its own unused whole days by the same division.

The first-day window

Stop any day, week, month or three-month plan inside its first 24 hours, counted from the moment the credentials went live, and the entire price returns. You pick the form: balance credit, which is instant, or money back the way it came. Card and PayPal reversals leave us inside three working days. Cryptocurrency goes back to the address it came from inside one working day. Zelle and bank transfers return to the sending account and may take five working days to show.

Later than the first day

After the window, a stopped plan returns credit by the division above. Credit does not expire and spends on any line, any metro, any tier and the 5G+ add-on. It turns into money only if we have closed a metro or shut the service, when unused time can go back to the original method instead.

Faults that were ours

A line that cannot be used because our hardware, software or network failed earns an hour of time for every hour of the fault, added to the plan or, if you would rather, placed on your balance at the plan's rate. Our monitoring usually shows the outage and then no proof is needed from you; your report fills in what monitoring missed. What is not ours: a carrier's outage, a weak radio minute, a website that blocked an address, or trouble on your own connection or in your own software. Those earn no credit, though support will shift the line to another metro at no charge when that fixes things.

5G+ that stays slow

The add-on's 70 Mbps+ is an average on selected lines, and mobile cells congest at peak hours, so a figure on a given evening is never assured and our system issues no credit by itself. A 5G+ line that has been slow for a sustained stretch is a matter for support: send the line's name and the dates, and a staff member reviews it and may credit part of the add-on or remove it and return the part you have not used.

Renewals that were not meant

A plan that renewed automatically when you meant it to end is fully reversed, as credit or as money, if you say so inside 24 hours of the renewal and the line moved no meaningful traffic after it. Once the renewed line has been used, the renewal counts as an ordinary plan and returns credit by the division from the moment you stop it. The renewal switch lives in the dashboard and can be turned off at any time.

Nothing comes back for

A plan we ended under the acceptable-use clause or the fair-use rule. Days lost because a website or platform shut out an address or an account. An hourly purchase that has begun. Money back for balance that arrived as a referral payout or a goodwill gesture. The fee a bank or payment provider takes on an outgoing reversal, which comes off the amount.

Asking

Email [email protected] from the account's address, or use the Telegram bot, naming the line and saying whether you want credit or, where it is available, money back. Credit is placed within hours; money follows the timings above. A decision you disagree with gets a fresh pair of eyes: say so in the same thread and a second person answers inside two working days.

Questions